How can we help?

Go to the home page, enter the email address or U.S. mobile number you signed up with, and choose whether to get your code by email or by text. Then enter the 6-digit code. There is no password to remember.

Wait a minute, then check your spam or junk folder if you chose email. You can ask for a new code after 60 seconds, and you can switch to the other method (email or text). Texts are sent to U.S. mobile numbers only, and message and data rates may apply. If nothing arrives after a couple of tries, write to us at support@crewrights.app and we will help.

For your security we may ask for a new code when you sign in from a new browser or device, or before sensitive actions such as deleting your account.

There is no self-service change yet. Email support@crewrights.app from the address on your account and tell us what you would like changed. We may ask you to confirm it is you before we make the change.

Current pricing is on the pricing page. A subscription includes up to 20 questions per day and up to 300 per month. Answers that come from our pre-written FAQ do not count toward those limits, and the app shows how many questions you have left.

Yes. Your subscription renews automatically at the end of each billing period (monthly or yearly, plus applicable taxes) until you cancel. You can cancel at any time, as described below.

Sign in, open Account, choose Manage billing, and cancel your subscription there. You do not need to call or talk to anyone. You can also email us at support@crewrights.app.

Cancelling stops automatic renewal. You keep full access until the end of the billing period you have already paid for.

Yes. Sign in, open Account, choose Manage billing, and pick the other plan.

Monthly to annual: the change happens right away and your year starts that day. The unused part of the month you had already paid for is credited toward the annual price, and you pay the difference (plus applicable taxes) at that point. The billing page shows the amount before you confirm.

Annual to monthly: your annual plan stays in place until the end of the year you have already paid for, then switches to monthly. We do not refund or credit the unused part of the year (see the refund answer below).

Go to Account and choose Manage billing. It opens a secure page, run by our payment processor Stripe, where you can update your payment method and view your invoices. Receipts are also emailed to you after each payment.

When a renewal payment does not go through, access is paused. Sign in and choose Update payment method on the screen you are taken to. As soon as the new payment clears, you are back in.

Subscription fees are generally non-refundable, except where the law requires otherwise or where we agree in writing. We do not refund or credit partial billing periods or unused subscription time. Switching plans is separate from a refund: the billing portal shows any prorated charge or credit before you confirm the change (see the plan-switching answer above). The full wording is in section 5.6 of the Terms of Service. If you think a charge was made in error, write to us and we will look into it.

Sign in, open Account, and choose Delete my account. We ask for a fresh code and for you to type DELETE to confirm.

Deleting your account immediately ends your access to CrewRights and cancels your subscription. You will not receive a refund for unused subscription time, except as required by law. If you would like to continue using CrewRights through the end of your paid billing period, cancel your subscription instead and delete your account after that period ends.

No. CrewRights is provided independently by Contract Intelligence, LLC and is not affiliated with, sponsored by, or endorsed by AFA-CWA or Alaska Airlines. It does not provide legal advice, union representation, or an official or binding interpretation of the contract. Answers are generated by AI and can be wrong or incomplete, so use the cited sections to read the contract language yourself, and contact your AFA representative for anything that matters.

Use the thumbs-down under the answer and add a short comment about what is off, which helps us fix it. You can also email support@crewrights.app with the question you asked. Please leave out your name, employee number and other personal details.

The current Alaska Airlines flight attendant contract (CBA) and the supporting documents that are in effect. The About page lists them.

We keep the text of your questions and the answers for up to 30 days, then delete it from our active systems. Usage records (the date and time of a question, its topic, the contract sections cited, and any rating or feedback you give) may be kept for up to 180 days.

Please do not put names, employee numbers, contact details, medical details or other sensitive information in your questions. Ask about the situation in general terms. See the Terms of Service and Privacy Policy for more.